What happens if you don’t talk directly to your customer

It’s an oldie but it’s still true – if you insist on “communicating” through paperwork, this is what happens. Try talking directly; keep talking and demonstrating all the way through development, and you’ll actually give your customer what they want.

(Click on image for a larger version)
If you want to learn more about Agile project management, check out my “work” blog @ http://www.topmanager.ca/ and contact me directly.

2 Replies to “What happens if you don’t talk directly to your customer”

  1. It’s true for bloggers, software developers (which is where I’ve used it before) and any environment where people need to listen to their customers – if you’re not truly communicating (i.e. describing your views and listening to your customer’s) on a frequent basis, things will not end well.

Comments are closed.